Privacy Policy

This policy explains how SubExport handles information submitted through this website and during subtitle extraction inquiries.

Information you provide

When you submit a request, we may collect your name, company or team, work email, phone number, referral source, project description, and limited technical attribution needed to operate and protect the form.

The Contact form is not intended for source videos or media links. After we review the request, project materials may be handed off through a separately confirmed method.

How we use information

We use submitted information to review scope, contact you, prepare a quote, coordinate agreed work, provide support, prevent abuse, and maintain necessary service records.

Project materials and handoff

Project materials may include videos, subtitle files, scripts, terminology, naming lists, and delivery instructions. They are used only to evaluate, process, quality-check, and deliver the agreed subtitle extraction project.

Without permission, we do not publish project materials or use them for unrelated promotion. Access is limited to people and service providers who need the materials for evaluation, processing, storage, or delivery.

Sharing and service providers

We may use authorized providers for website hosting, forms, email, file transfer, internal records, and production workflows. They receive only the information needed for their role.

We do not sell personal information. We may disclose information when required by law or when reasonably necessary to protect users, the service, or legal rights.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use this website and to improve site content and performance. GA4 may use cookies or similar technologies to collect information such as pages viewed, time on page, referring source, and general device or browser information.

We do not send names, email addresses, phone numbers, request descriptions, project materials, or other Contact form contents to GA4. We do not use GA4 data for Google advertising, remarketing, or personalized ad targeting.

You can control or delete cookies through your browser settings. You can also use the Google Analytics Opt-out Browser Add-on if you do not want your website activity measured by Google Analytics.

Retention and security

Inquiry and project records are retained only as long as needed for evaluation, delivery, support, security, accounting, dispute handling, or legal obligations. We apply reasonable organizational and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.

Your choices

Where applicable, you may ask us to access, correct, or delete personal information associated with your inquiry, subject to contractual, accounting, security, and legal retention requirements.

Contact

For privacy questions or requests, email support@subexport.com.